Deskripsi Pekerjaan
Are you looking for a career-defining opportunity in the heart of Taguig? Nezda Technologies is currently seeking motivated and customer-oriented individuals to join our growing team as Customer Service Representatives. This is the perfect role for fresh graduates, career shifters, or anyone looking to jumpstart their professional journey in the BPO industry.
We prioritize talent and attitude over prior experience. If you are passionate about helping others, possess excellent communication skills, and are ready to work in a dynamic, fast-paced environment, we want to hear from you! At Nezda, we provide comprehensive training to ensure you are equipped with the tools necessary to succeed from day one. Enjoy competitive compensation, a supportive work culture, and the stability of a full-time role with immediate hiring opportunities.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with professionalism.
- Provide accurate information regarding products and services to ensure customer satisfaction.
- Resolve customer complaints and issues effectively by identifying the root cause and providing appropriate solutions.
- Maintain high levels of customer service standards while meeting daily performance metrics.
- Document customer interactions and account updates accurately in the internal database.
- Collaborate with team members and supervisors to improve service delivery and workflow efficiency.
- Participate in continuous training sessions to keep updated on new processes and technologies.
Kualifikasi
- Open to Fresh Graduates, Senior High School (SHS) graduates, and College Undergraduates.
- No prior BPO experience is required; we provide extensive training.
- Strong command of the English language, both verbal and written.
- Excellent interpersonal and problem-solving skills.
- Ability to multitask and adapt to a fast-paced work environment.
- Must be willing to work on-site in Taguig City.
- Capable of working in shifting schedules, including weekends or holidays if required.
- Positive attitude and a strong willingness to learn and grow professionally.