Deskripsi Pekerjaan
Join Teleperformance as a Customer Service Representative and experience a recruitment process free from mock calls and Versant tests! We're offering an exceptional opportunity to earn up to ₱29,000 monthly with potential for salary increases. This virtual processing role allows you to deliver exceptional customer support from a remote location while enjoying competitive compensation and career growth.
As a global leader in customer experience management, Teleperformance provides a supportive environment where your skills are valued. You'll handle customer inquiries, resolve issues efficiently, and build lasting relationships – all without the typical hiring hurdles. We offer comprehensive training and development opportunities to help you excel in your role and advance your career.
Perfect for professionals seeking a rewarding customer service position with immediate earning potential and clear growth paths. Apply now to join our dynamic team and make a real difference in customer experiences!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems and maintain updated records
- Adhere to company policies, procedures, and compliance requirements
- Collaborate with team members to improve service quality and processes
- Meet performance metrics including call handling time and resolution rates
- Continuously develop product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Excellent communication skills in English and Filipino
- Previous customer service or call center experience advantageous
- Strong problem-solving abilities and conflict resolution skills
- Proficient in basic computer applications and CRM systems
- Ability to work independently in a virtual environment
- Positive attitude with strong customer focus
- Willingness to work flexible schedules including evenings/weekends