Deskripsi Pekerjaan
Join Sagility's dynamic team as a Customer Service Representative and become part of something extraordinary! We're seeking passionate individuals to drive growth and improve lives through exceptional customer experiences. No prior BPO experience is required – we provide comprehensive training to set you up for success. At Sagility, you'll work in a supportive environment where your contributions directly impact client satisfaction and career development. Enjoy competitive compensation, career advancement opportunities, and a culture that values innovation and collaboration. If you're ready to start a rewarding journey with a forward-thinking company, apply now and let's build something amazing together!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high service quality standards
- Document all interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to ensure consistent service delivery
- Meet performance metrics including call quality, resolution time, and customer satisfaction
- Continuously update product knowledge to provide accurate information
- Adhere to company protocols and security guidelines for customer data
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent command of written and spoken English
- Strong problem-solving and active listening skills
- Ability to work in a fast-paced, target-driven environment
- Basic computer literacy with proficiency in Microsoft Office
- Customer-focused mindset with empathy and patience
- Willingness to work flexible schedules including weekends/holidays
- No prior BPO experience required - training provided