Deskripsi Pekerjaan
Are you looking to kickstart or advance your career in the BPO industry without the stress of phone calls? ConstantiKnow Inc is seeking a highly motivated and detail-oriented Customer Service Representative (Non-Voice) to join our growing team in Alabang. This is a fantastic opportunity to work in a professional environment where your written communication skills truly shine.
We value talent and experience. While our base salary range is competitive, we believe in rewarding excellence. At ConstantiKnow Inc, high performers have the potential to earn significantly more than the base offer through our performance-based bonus structures. If you are passionate about providing top-tier service through chat, email, or ticketing platforms, we want to hear from you!
Join a culture that fosters professional growth, provides consistent support, and offers a comfortable work-life balance in the heart of Alabang.
Tanggung Jawab
- Handle and resolve customer inquiries via email, live chat, or web-based ticketing systems.
- Maintain a high level of professionalism while ensuring customer satisfaction and brand loyalty.
- Accurately document customer interactions and update account information in the CRM.
- Collaborate with team leads to identify process improvements and enhance service delivery.
- Meet or exceed daily productivity and quality performance metrics.
- Adhere to company policies and data privacy regulations while handling sensitive information.
- Contribute to a positive team environment by sharing best practices and supporting peers.
Kualifikasi
- At least 6 months of previous experience in a BPO or customer-facing role (Non-voice experience is a plus).
- Excellent written English communication skills with a strong command of grammar and punctuation.
- Ability to multitask in a fast-paced environment while maintaining attention to detail.
- Basic computer literacy and proficiency in navigating multiple software applications simultaneously.
- Strong problem-solving skills and a proactive approach to resolving customer issues.
- Ability to adapt to shifting schedules and work in a dynamic team-oriented setting.
- High school graduate or college undergraduate/graduate.