Deskripsi Pekerjaan
Join ConstantiKnow Inc's dynamic customer service team as a Non-Voice Customer Service Representative! We're seeking detail-oriented professionals to deliver exceptional support through digital channels. This role offers competitive compensation starting at ₱20,000 monthly, with significant growth potential through performance-based bonuses that can exceed the base salary. Our supportive environment values career development and recognizes outstanding contributions. Ideal for candidates seeking a stable full-time role with opportunities for advancement in the thriving BPO industry.
Tanggung Jawab
- Respond to customer inquiries via email, chat, and digital platforms
- Resolve customer issues efficiently with clear written communication
- Document interactions accurately in CRM systems
- Collaborate with team members to enhance service quality
- Meet performance metrics for response time and resolution
- Proactively identify process improvement opportunities
- Maintain professional tone in all digital communications
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- 1+ years of non-voice customer service experience
- Exceptional written communication skills in English
- Proficiency with CRM software and digital tools
- Strong problem-solving and time management abilities
- Ability to work independently in a fast-paced environment
- Customer-focused mindset with attention to detail