Deskripsi Pekerjaan
Join Golden Dragon Motor Sales Corp as a Customer Service Representative (Non-Voice) and become a vital part of our dynamic team! This full-time opportunity allows you to deliver exceptional customer support through written communication channels like email, chat, and social media. As a key member of our customer service department, you'll resolve inquiries, address concerns, and ensure seamless experiences for our valued clients. This role is perfect for individuals who thrive in non-voice environments and possess strong problem-solving abilities. Enjoy competitive compensation, comprehensive training, and a supportive workplace culture focused on professional growth. Apply today to contribute to our commitment to excellence in automotive sales and customer satisfaction!
Tanggung Jawab
- Handle customer inquiries and resolve issues via email, chat, and digital platforms
- Maintain accurate customer records and documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Adhere to service level agreements (SLAs) for response and resolution times
- Identify opportunities for process improvements and customer experience enhancements
- Provide product information and support to customers across multiple channels
- Escalate unresolved issues to appropriate departments for resolution
Kualifikasi
- High school diploma or equivalent; college degree preferred
- Minimum 1 year of customer service experience in non-voice roles
- Excellent written communication skills in English and Filipino
- Proficiency in CRM software and digital communication tools
- Strong problem-solving and conflict resolution abilities
- Ability to multitask and manage high-volume interactions
- Attention to detail and accuracy in documentation
- Positive attitude and commitment to customer satisfaction