Deskripsi Pekerjaan
Join YWA Human Resource Corporation as a Customer Service Representative (Non-Voice) and build a rewarding career in customer support without voice-based responsibilities. This blended role offers an exceptional opportunity for career growth in our dynamic Pasig team, where you'll handle customer inquiries through digital channels like chat and email. We provide comprehensive wellness benefits and a supportive environment designed for professional development, making this ideal for fresh graduates and career changers.
As a key member of our vibrant team, you'll contribute to creating exceptional customer experiences while enjoying competitive compensation and continuous learning opportunities. Our commitment to employee growth ensures you'll develop valuable skills in communication, problem-solving, and digital customer engagement. No prior BPO experience is required – we provide thorough training to set you up for success in this non-voice customer service role.
Tanggung Jawab
- Manage customer inquiries via digital channels (chat, email, social media)
- Resolve customer issues with empathy and professionalism
- Maintain accurate records of customer interactions
- Collaborate with team members to ensure seamless service delivery
- Adhere to service level agreements and quality standards
- Continuously update product knowledge and service protocols
- Identify opportunities for process improvement
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Excellent written communication skills in English and Filipino
- No prior BPO experience required; fresh graduates welcome
- Proficient in computer applications and multitasking
- Strong problem-solving and decision-making abilities
- Positive attitude with willingness to learn
- Ability to work in a fast-paced environment
- Detail-oriented with organizational skills