Deskripsi Pekerjaan
Join STACKph as a Customer Service Representative (Non-Voice Specialist) in our dynamic virtual support team! This role is perfect for individuals seeking a 90% non-voice customer service experience, handling inquiries primarily through email, chat, and digital platforms. You'll occasionally assist via voice calls for complex escalations, ensuring seamless resolution of customer issues. We're actively welcoming fresh graduates and career changers – no prior experience required! Enjoy competitive compensation, flexible remote work, and comprehensive training to accelerate your career in customer support. Join a company committed to professional growth and exceptional service delivery.
Tanggung Jawab
- Manage customer inquiries through non-voice channels (email, chat, social media)
- Resolve customer issues efficiently with minimal voice interactions
- Document interactions and maintain accurate case records
- Meet performance metrics (response time, resolution rate, CSAT)
- Collaborate with team members to enhance service quality
- Adhere to company protocols and security guidelines
- Continuously update product knowledge and service standards
Kualifikasi
- High school diploma or equivalent (college graduates welcome)
- Excellent written communication skills in English and Filipino
- Basic computer literacy with typing proficiency (30+ WPM)
- Comfortable working in a remote/virtual environment
- Strong problem-solving and conflict resolution abilities
- Patience and empathy when handling customer concerns
- Willingness to learn new technologies and processes