Deskripsi Pekerjaan
Are you seeking a dynamic career in the BPO industry? Conduent is inviting dedicated professionals to join our team as a Customer Service Representative (CSR) for our high-profile UK Airlines Non-Voice Account. This is a fantastic opportunity to leverage your communication skills in a supportive, world-class environment where professional growth is prioritized.
In this role, you will serve as the primary point of contact for UK airline passengers, handling inquiries and resolving issues with professionalism and empathy. We are looking for individuals who can thrive in a fast-paced setting and are committed to delivering exceptional service that enhances our client's reputation. Join us and experience the Conduent advantage, where competitive compensation meets a clear path to career progression.
Tanggung Jawab
- Handle incoming customer inquiries and requests via email and chat channels with a focus on accuracy and timeliness.
- Resolve complex customer issues and complaints regarding flight bookings, cancellations, and general assistance.
- Maintain detailed and accurate records of all customer interactions in the CRM system.
- Collaborate with cross-functional teams to ensure seamless service delivery and customer satisfaction.
- Adhere to established service level agreements (SLAs) and quality assurance standards.
- Stay updated on airline policies, procedures, and product knowledge to provide informed assistance.
- Escalate unresolved issues to senior representatives or supervisors when necessary.
Kualifikasi
- Excellent written communication skills in English, with a neutral or UK accent preferred.
- Minimum of 1-2 years of experience in a non-voice customer service role, preferably in the aviation or travel industry.
- Strong typing speed and proficiency with computer applications (Microsoft Office Suite).
- Ability to work independently and manage time effectively in a remote or office-based setting.
- High level of patience, problem-solving abilities, and customer-centric mindset.
- Willingness to work in shifts, including night shifts, as required by business needs.
- Bachelor’s degree or any relevant college diploma is an advantage.