Deskripsi Pekerjaan
Are you looking to jumpstart your career with a dynamic and forward-thinking company? Top1Movers Worldwide Inc. is currently seeking highly motivated and detail-oriented individuals to join our team as a Customer Service Representative (Non-Voice). In this role, you will play a crucial part in maintaining our high standards of service excellence through chat, email, and ticketing support.
We pride ourselves on a fast, efficient, and transparent hiring process. Whether you are a fresh graduate or an experienced BPO professional, we offer a collaborative work environment, competitive compensation packages, and clear pathways for career advancement. If you are passionate about providing top-tier customer experiences and thrive in a digital-first environment, we want to hear from you!
Join a team where your performance is recognized and your growth is prioritized. Apply today and experience the convenience of our virtual recruitment process.
Tanggung Jawab
- Handle customer inquiries and concerns via chat, email, and social media channels with professionalism and efficiency.
- Provide accurate and timely information regarding company services and policies.
- Maintain high levels of customer satisfaction by resolving issues and de-escalating concerns effectively.
- Document customer interactions and account updates in the CRM system accurately.
- Meet and exceed daily productivity and quality performance metrics.
- Collaborate with internal teams to troubleshoot and escalate complex technical or billing issues.
- Stay updated on new product features, service changes, and internal knowledge base articles.
Kualifikasi
- Excellent written communication skills with a strong command of the English language.
- Ability to multitask and navigate between multiple software applications simultaneously.
- Minimum of Senior High School Diploma or equivalent; college degree is a plus.
- Previous experience in BPO, customer service, or administrative roles is preferred but not required.
- Strong computer literacy and typing proficiency.
- Ability to work in a fast-paced environment with minimal supervision.
- Flexible and willing to work on shifting schedules, including weekends or holidays if required.