Deskripsi Pekerjaan
Are you a digital native with a passion for online media and world-class customer support? Cognizant is looking for a dynamic Customer Service Representative to join our fast-growing team in Taguig. As a global leader in professional services, we provide the tools, technology, and environment you need to excel in your career.
In this role, you will be the frontline representative for a premium online videosharing platform. You will handle user inquiries, troubleshoot account issues, and ensure that our global community has a seamless and engaging experience. This is an incredible opportunity to work in a high-energy environment where your voice matters and your growth is prioritized. If you thrive in a collaborative culture and enjoy solving complex problems for a tech-savvy audience, we want to hear from you!
Tanggung Jawab
- Provide high-quality support to users via chat, email, and phone regarding their videosharing account experience.
- Troubleshoot technical issues related to video playback, account accessibility, and content guidelines.
- Analyze and document user feedback to help improve platform features and service protocols.
- Maintain a deep understanding of platform policies and community standards to ensure a safe user environment.
- Meet and exceed daily performance metrics regarding response time and customer satisfaction scores.
- Collaborate with cross-functional teams to escalate and resolve complex technical discrepancies.
- Assist users with billing inquiries, subscription management, and premium service activation.
Kualifikasi
- At least 1-2 years of experience in a BPO or customer service environment (voice or non-voice).
- Strong proficiency in written and spoken English.
- Technically savvy with a strong interest in social media, video streaming platforms, and digital content.
- Excellent problem-solving skills and the ability to navigate multiple systems simultaneously.
- Demonstrated ability to remain calm and professional under pressure.
- Willingness to work in a shifting schedule, including nights, weekends, and holidays.
- Must be able to work onsite in Taguig City.