Deskripsi Pekerjaan
Join TTEC's dynamic customer service team in Iloilo and elevate your career while making a meaningful impact! As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that drive customer loyalty and satisfaction. Reporting directly to your Team Leader, you'll collaborate with passionate professionals to resolve inquiries, build relationships, and contribute to our collective success. This onsite opportunity offers a competitive salary range of ₱27,300 – ₱36,700 monthly, comprehensive training, and a supportive environment where your growth is prioritized. Whether you're helping with billing, technical support, or product inquiries, you'll develop valuable skills while being part of a globally recognized leader in customer experience.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions and update customer records in CRM systems
- Collaborate with team members to achieve departmental performance targets
- Adhere to service level agreements and company policies
- Continuously improve product knowledge and service techniques
- Identify opportunities to enhance customer experience workflows
Kualifikasi
- High school diploma or equivalent; college education preferred
- 1+ years of customer service or call center experience
- Excellent verbal and written communication skills in English
- Strong problem-solving and conflict resolution abilities
- Proficiency in using computers and multitasking tools
- Ability to work flexible schedules including weekends/holidays
- Positive attitude with a customer-first mindset