Deskripsi Pekerjaan
Join HSBC, a global banking leader with operations in 62 countries and territories, as a Customer Service Representative. This onsite hiring event offers direct access to our dynamic contact centre team. You'll be the first point of contact for customers, resolving inquiries, providing solutions, and delivering exceptional service across our diverse financial products. We're seeking passionate individuals who thrive in fast-paced environments and want to build a career with a world-class institution. Our competitive compensation package includes performance-based incentives and comprehensive training programs. Experience the HSBC advantage through mentorship from industry experts and opportunities for career advancement within our global network.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve account-related issues, transaction disputes, and product inquiries
- Process transactions and maintain accurate customer records in CRM systems
- Adhere to compliance protocols and security procedures for financial data
- Collaborate with specialized teams to resolve complex customer issues
- Document interactions and provide detailed feedback for process improvement
- Meet/exceed performance metrics for resolution time and customer satisfaction
Kualifikasi
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience in BPO/banking sector
- Excellent verbal and written communication skills in English and Tagalog
- Proficiency in typing and basic computer applications
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including weekends and holidays
- Professional demeanor and commitment to customer-centric values