Deskripsi Pekerjaan
Are you looking to kickstart or advance your career in the customer service industry right here in Pangasinan? STACKph is currently seeking dedicated and enthusiastic Customer Service Representatives to join our growing onsite team. This is a fantastic opportunity for individuals who thrive in a supportive team environment and are looking for a role that offers both career stability and professional development.
At STACKph, we believe our employees are our greatest asset. That is why we provide a competitive salary package ranging from ₱18,000 to ₱25,000, comprehensive health insurance (HMO), and a clear path for career growth. We understand the importance of work-life balance and strive to maintain a workplace culture that is both productive and positive. Whether you are an experienced BPO professional or a motivated career-shifter, we encourage you to apply and become part of our local success story.
Our onsite process in Pangasinan is designed to get you started quickly with top-tier training and mentorship. You will be working with a diverse team of professionals dedicated to delivering excellence in every customer interaction. Join us and experience a workplace that values your contribution and supports your long-term goals.
Tanggung Jawab
- Manage large volumes of inbound and outbound calls in a timely and professional manner.
- Identify customer needs, clarify information, research issues, and provide effective solutions.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep detailed records of all conversations in our call center database according to standard operating procedures.
- Meet personal and team qualitative and quantitative targets/KPIs.
- Follow communication scripts and guidelines when handling different topics.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain a high level of product knowledge to assist customers accurately.
Kualifikasi
- At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum).
- Excellent verbal and written communication skills in English and Filipino.
- Previous experience in a call center or customer service role is preferred but not required.
- Strong problem-solving skills and the ability to handle pressure effectively.
- Proficiency in basic computer applications and fast typing skills (at least 30 WPM).
- Willingness to work onsite in Pangasinan and adhere to shifting schedules.
- A positive attitude and a strong commitment to providing exceptional customer service.
- Strong interpersonal skills and a team-player mindset.