Deskripsi Pekerjaan
Join STACKph as a Customer Service Representative – Open for Starters!
STACKph, a dynamic and growing BPO company based in Metro Manila, is looking for passionate individuals to join our team as Customer Service Representatives. This is the perfect role for career starters, fresh graduates, or anyone eager to begin a rewarding career in customer support. No prior BPO experience is necessary – we provide full paid training to equip you with the skills to excel.
As a Customer Service Representative, you will handle incoming inquiries from clients primarily through non-voice channels such as email, chat, and social media, with occasional voice calls. Your responsibilities include resolving issues, providing accurate product and service information, and ensuring a seamless customer experience. You will work collaboratively with a supportive team and have access to ongoing professional development.
We offer a competitive salary package ranging from PHP 20,000 to PHP 26,000 per month, plus opportunities for career growth. Our office is conveniently located in Kapasigan, Metro Manila, and we foster a positive and inclusive workplace culture. Our recruitment process is fully virtual, making it easy to apply from anywhere.
If you have strong communication skills, a problem-solving mindset, and a dedication to helping others, we want to hear from you. Take the first step towards an exciting career with STACKph.
Tanggung Jawab
- Respond to customer inquiries via email, chat, and social media with professionalism and efficiency.
- Handle occasional voice calls to assist customers with complex issues or requests.
- Identify and resolve product or service problems by clarifying the customer's complaint and providing the appropriate solution.
- Document all interactions accurately in the company's CRM system.
- Escalate unresolved issues to the appropriate internal teams for further investigation.
- Maintain up-to-date knowledge of products, services, and policies to deliver accurate information.
- Contribute to team goals by meeting performance metrics such as customer satisfaction and response time.
Kualifikasi
- At least a high school diploma or equivalent; college graduates are welcome to apply.
- Excellent written and verbal English communication skills.
- Basic computer and internet navigation skills.
- Ability to multitask and adapt to changing priorities.
- Strong problem-solving and active listening skills.
- Willingness to work in a shifting schedule, including nights, weekends, and holidays (if required).
- No prior BPO experience needed – training provided.
- Must be willing to work onsite in Kapasigan, Metro Manila.