Deskripsi Pekerjaan
Are you a fresh graduate looking to kickstart your career in the dynamic healthcare industry? Optum is seeking a dedicated Customer Service Representative to join our growing team in Makati City. As a global organization that delivers care aided by technology, we are on a mission to help millions of people live healthier lives. We believe in nurturing talent, which is why we are open to fresh graduates who are eager to learn and grow.
In this role, you will serve as the first point of contact for our valued customers, ensuring they receive the highest level of support and assistance. You will leverage our advanced technology platforms to resolve inquiries, provide product information, and build lasting relationships with clients. If you have excellent communication skills, a passion for helping others, and a desire to make a real impact in healthcare, we want to hear from you. Join us in creating a healthier future for everyone.
Tanggung Jawab
- Handle inbound and outbound customer calls and inquiries regarding health plans and services.
- Assist customers in navigating our digital tools and resolving technical or account-related issues.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
- Provide product information and educate customers on available healthcare solutions.
- Identify opportunities to improve customer satisfaction and service efficiency.
- Adhere to company policies and quality assurance standards during every interaction.
Kualifikasi
- Bachelor's degree holder or currently completing a degree (Fresh Graduates are welcome).
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a passion for problem-solving.
- Proficiency in using computers and navigating web-based applications (MS Office).
- Ability to multitask and work effectively in a fast-paced environment.
- Strong interpersonal skills with a friendly and empathetic demeanor.
- Willingness to work on shifting schedules as required.