Deskripsi Pekerjaan
Are you a customer-focused professional looking to elevate your career within a dynamic BPO environment? Sandler Group Call Center Services is looking for a proactive and detail-oriented Customer Service Representative – Operations Coordinator to join our expanding team in Mandaue City.
In this role, you will act as the bridge between our clients and our operational workflows. We believe in fostering an empowering environment where every team member feels valued and inspired to reach their full potential. If you are passionate about problem-solving, streamlining processes, and delivering world-class service, we want to hear from you!
We offer a supportive culture, competitive compensation, and the opportunity to grow your professional footprint within the global outsourcing industry.
Tanggung Jawab
- Manage incoming customer inquiries via phone, email, and chat with professionalism and empathy.
- Coordinate daily operational tasks to ensure seamless workflow execution and adherence to service level agreements (SLAs).
- Maintain accurate customer records and update internal databases in real-time.
- Troubleshoot escalated service issues, providing timely resolutions to enhance customer satisfaction.
- Collaborate with team leads to identify process improvements and operational bottlenecks.
- Prepare periodic performance reports for management review.
- Ensure compliance with company policies and data privacy regulations.
Kualifikasi
- At least 1-2 years of experience in a BPO or customer service environment.
- Excellent verbal and written communication skills in English.
- Proficiency in MS Office Suite and CRM software applications.
- Strong analytical and critical thinking skills with an eye for detail.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- High level of reliability, integrity, and professional etiquette.
- Willingness to work on shifting schedules, including weekends and holidays if required.