Deskripsi Pekerjaan
Are you a detail-oriented professional with a passion for accuracy and operational excellence? HRTx Inc is looking for a dynamic Customer Service Representative (Order Entry) to join our growing team in Pasig City. In this pivotal role, you will be the backbone of our sales and operations process, ensuring that every order is handled with precision and speed.
This is a fantastic opportunity to work in a hybrid setup, offering you the perfect balance of professional collaboration and work-from-home flexibility. As our Order Entry Specialist, you will act as a bridge between our customers and our internal departments, guaranteeing a seamless ordering experience from start to finish. If you are tech-savvy, possess excellent data entry speed, and enjoy solving problems in a fast-paced environment, we want to hear from you!
Tanggung Jawab
- Manage high-volume order entry processes with high accuracy and attention to detail.
- Coordinate with the sales and operations teams to verify order specifications and stock availability.
- Provide timely and professional customer support via email, chat, and phone to address order inquiries.
- Update and maintain customer databases to ensure all records are current and compliant.
- Track orders from placement to delivery, proactively resolving any bottlenecks or discrepancies.
- Generate daily reports regarding order status and team performance metrics.
- Participate in team briefings to improve workflow efficiency and communication standards.
Kualifikasi
- At least 1-2 years of experience in Customer Service, Data Entry, or Order Management roles.
- Strong proficiency in Microsoft Office Suite (Excel) and CRM software (e.g., Salesforce, Zoho).
- Exceptional verbal and written communication skills in English.
- Demonstrated ability to type at least 45-50 WPM with high accuracy.
- Strong analytical and problem-solving skills, with a focus on 'right-first-time' data entry.
- Ability to work effectively in a hybrid work environment with a stable home internet connection.
- High school diploma or equivalent; Bachelor’s degree in Business or related field is a plus.