Deskripsi Pekerjaan
Are you passionate about delivering exceptional customer experiences? Cognizant, a global powerhouse serving diverse industries, is seeking a dedicated Customer Service Representative to join our Pangasinan team in a Hybrid work arrangement. In this role, you will leverage your communication skills to provide innovative solutions and support our specialized practice areas. We offer a collaborative environment where your contributions directly impact business success and client satisfaction.
As a key member of our client-facing team, you will be responsible for managing inquiries with empathy and efficiency. We pride ourselves on our culture of continuous improvement and innovation, ensuring that our employees have the tools and support they need to thrive. If you are looking for a stable, full-time opportunity with a leading multinational corporation in the Philippines, we want to hear from you.
Tanggung Jawab
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on first-contact resolution.
- Provide accurate information regarding products, services, and account status to resolve customer issues effectively.
- Document all customer interactions and transactions accurately within the CRM system to maintain up-to-date client records.
- Identify opportunities to upsell or cross-sell relevant solutions while adhering to company policies and scripts.
- Collaborate with team leads and other departments to escalate complex issues and ensure comprehensive service delivery.
- Stay updated on product knowledge and industry trends to provide informed and professional assistance.
Kualifikasi
- High school diploma or Bachelor’s degree in any field is preferred.
- Minimum of 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills in English.
- Strong typing speed and proficiency with computer applications and CRM software.
- Ability to remain calm and professional when handling difficult or irate customers.
- Willingness to work in a hybrid setup, including required on-site days in Pangasinan.