Deskripsi Pekerjaan
Cognizant is a global powerhouse, serving diverse industries with innovative solutions delivered through our specialized practice areas. We are currently seeking a dedicated and professional Customer Service Representative to join our team in Pangasinan. This is a hybrid role that offers the flexibility of working both remotely and from our office in Pangasinan, providing you with a balanced work environment.
As a Customer Service Representative, you will be the front line of our company, interacting with customers from various backgrounds. You will handle inquiries, resolve issues, and ensure that every customer interaction is positive and productive. Your excellent communication skills and problem-solving abilities will be key to your success in this role.
At Cognizant, we value our employees and offer great opportunities for growth and development. You will have access to training programs, mentorship, and a supportive team culture. Whether you are starting your career or looking to take the next step, this role provides a pathway to advance within a global organization.
Join us and become part of a team that is shaping the future of business. Apply today for the Customer Service Representative position in Pangasinan and experience a rewarding career with Cognizant.
Tanggung Jawab
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying problems and providing effective solutions.
- Document all customer interactions accurately in the company's CRM system.
- Provide product and service information to customers, guiding them through processes and procedures.
- Collaborate with team members to improve customer service processes and ensure high-quality service delivery.
- Meet individual and team targets for customer satisfaction, response time, and resolution rates.
- Stay updated on company products, services, and policies to provide accurate information.
Kualifikasi
- At least a high school diploma or equivalent; a college degree is a plus.
- Previous experience in customer service or a related field is preferred but not required.
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in basic computer applications (MS Office, email, web browsing).
- Ability to work in a hybrid setup (remote and onsite in Pangasinan).
- Strong interpersonal skills and a customer-centric attitude.
- Willingness to learn and adapt to changes in processes and technologies.