Deskripsi Pekerjaan
Are you a passionate problem-solver with a knack for excellent communication? Wing Assistant is looking for a dedicated Customer Service Representative (PH) to join our growing team and start immediately! We pride ourselves on delivering top-tier support to our clients, and we need someone just like you to help us maintain that standard.
In this role, you will serve as the friendly face and voice of our brand, interacting with clients to resolve inquiries, process requests, and ensure total customer satisfaction. We value reliability, empathy, and efficiency. You will be the first point of contact for many of our valued clients, making your role crucial to our company’s reputation.
This is a fantastic opportunity to develop your career in a supportive environment. If you thrive in a fast-paced environment and love helping people, we want to hear from you.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and courteous manner.
- Resolve customer complaints, issues, and questions with patience and effective problem-solving skills.
- Process orders, returns, and exchanges accurately and efficiently.
- Update customer information in the CRM database to ensure records are current and accurate.
- Provide product and service information to customers, answering technical questions when necessary.
- Escalate complex issues to the appropriate management team for resolution.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
Kualifikasi
- High school diploma or equivalent (Bachelor’s degree is a plus).
- Strong command of the English language (written and verbal) with excellent grammar.
- Proven experience in customer service or call center roles is preferred.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Customer-oriented mindset with a positive and professional attitude.
- Willingness to work on Philippine business hours.