Deskripsi Pekerjaan
Are you looking to kickstart your career with a high-growth company? STACKph is currently seeking highly motivated and articulate individuals to join our team as a Customer Service Representative for a premier Pioneer Account based in Makati. This is a fantastic opportunity to work in a dynamic, supportive environment where your hard work is recognized and rewarded.
As a Pioneer Account associate, you will be at the forefront of our operations, helping to set the standard for excellence. We offer competitive compensation packages, comprehensive benefits, and a clear path for professional development. If you are passionate about providing top-tier service and thrive in a fast-paced setting, we want to hear from you!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism.
- Provide accurate information and resolve customer issues to ensure high levels of satisfaction.
- Maintain detailed and accurate records of all customer interactions in our internal CRM system.
- Collaborate with team leads and peers to identify opportunities for process improvements.
- Meet and exceed individual and team performance metrics, including quality and productivity goals.
- Participate in ongoing training sessions to stay updated on product knowledge and service standards.
- Escalate complex issues to the appropriate departments while maintaining a positive customer experience.
Kualifikasi
- At least a Senior High School graduate or completed at least 2 years in college.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work effectively under pressure in a fast-paced environment.
- Basic computer proficiency and familiarity with MS Office or Google Suite.
- Prior experience in a BPO or customer service environment is a plus but not required.
- Must be willing to work on shifting schedules, including weekends and holidays.