Deskripsi Pekerjaan
Are you ready to take your customer service career to the next level? Concentrix is seeking motivated individuals to join our Pioneer Account team in Cubao! This is your opportunity to earn ₱30,000 - ₱32,000 monthly while providing exceptional service to our valued clients.
As a Customer Service Representative, you'll be the voice of our brand, handling inquiries, resolving issues, and ensuring customer satisfaction. We're looking for enthusiastic professionals who thrive in a dynamic environment and are passionate about delivering outstanding customer experiences.
At Concentrix, we invest in our people. You'll receive comprehensive training, ongoing support, and a clear path for career growth. Our Cubao location offers a modern, collaborative workspace where you can develop your skills and build lasting professional relationships.
If you're ready to start a rewarding career in customer service and join a global leader in business process management, we encourage you to apply today!
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues and complaints in a timely and effective manner
- Document all customer interactions and maintain accurate records
- Meet or exceed performance metrics including call quality, resolution time, and customer satisfaction
- Collaborate with team members and supervisors to improve service delivery
- Stay updated on product knowledge and company policies
- Identify opportunities to upsell or cross-sell products and services when appropriate
Kualifikasi
- High school diploma or equivalent; college education is a plus
- Previous customer service experience is preferred but not required
- Excellent communication skills in both English and Tagalog
- Strong problem-solving abilities and patience
- Ability to work in a fast-paced environment with minimal supervision
- Basic computer literacy and proficiency with customer service software
- Positive attitude and willingness to learn new skills
- Must be willing to work in Cubao, Metro Manila