Deskripsi Pekerjaan
Join STACKph as a Customer Service Representative for our Pioneer Account and become part of a dynamic team dedicated to delivering exceptional customer experiences. We offer a competitive monthly salary, comprehensive healthcare benefits, and clear pathways for career advancement. In this on-site role, you'll be the frontline ambassador for our brand, resolving inquiries with professionalism and empathy while building lasting customer relationships. Our supportive work environment emphasizes collaboration, continuous learning, and recognition for outstanding performance. Discover why STACKph is a preferred employer in the Philippines' thriving customer service sector.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues promptly while maintaining service quality standards
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer concerns
- Adhere to company policies and regulatory compliance requirements
- Identify opportunities for process improvements and customer experience enhancements
- Participate in ongoing training to develop product knowledge and service skills
Kualifikasi
- High school diploma or equivalent; bachelor's degree preferred
- Minimum 6 months customer service or call center experience
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and conflict resolution techniques
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends/holidays
- Positive attitude with high emotional intelligence
- Passion for customer satisfaction and teamwork