Deskripsi Pekerjaan
Are you looking to kickstart your career with a dynamic, forward-thinking team? Stark BPO Services is currently seeking motivated individuals to join our brand new Pioneer Account in San Juan City. This is an exceptional opportunity to be part of a ground-floor team where your input matters and your career trajectory is defined by your performance, not just your tenure.
As a Customer Service Representative, you will be the voice of our brand, providing world-class support to our valued clients. We believe in investing in our people; therefore, we provide comprehensive paid training designed to equip you with the product knowledge, communication skills, and technical expertise required to excel from day one. Enjoy a collaborative, supportive, and inclusive work environment that promotes work-life balance and continuous professional development.
If you are a problem-solver who thrives in a fast-paced environment and wants to earn a competitive salary with excellent growth potential, we want to meet you! Apply now to secure your spot in our upcoming training batch.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professionalism and empathy.
- Resolve customer issues, troubleshoot basic technical concerns, and provide accurate product information.
- Maintain accurate records of customer interactions within our CRM system.
- Collaborate with team leads and peers to refine processes and improve overall customer satisfaction scores.
- Meet and exceed daily and monthly performance metrics and KPIs.
- Adhere to company policies and security guidelines to ensure data privacy and account safety.
- Participate in ongoing training sessions to stay updated on account-specific updates and service protocols.
Kualifikasi
- At least Senior High School graduate or completed 2 years in college.
- Excellent verbal and written English communication skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and adapt quickly in a fast-paced BPO environment.
- Basic computer literacy and proficiency in using web-based tools.
- Willingness to work on shifting schedules, including weekends or holidays if required.
- Previous experience in a call center or customer-facing role is an advantage but not required (Fresh graduates are encouraged to apply).