Deskripsi Pekerjaan
Join Synchrony's dynamic customer service team as we expand our operations in Cebu! This opportunity is part of our talent pool initiative, where we're actively seeking exceptional candidates to join our future customer service roles. As a leader in consumer financial services, Synchrony is committed to delivering outstanding customer experiences through innovative solutions and dedicated support.
By joining our pool, you'll be the first to be considered for upcoming full-time positions where you'll resolve customer inquiries, process transactions, and build lasting relationships. We provide comprehensive training, career development opportunities, and a collaborative work environment that values your growth. Perfect for motivated individuals seeking to launch or advance their careers in customer service.
Our Cebu-based team offers competitive compensation, performance incentives, and a supportive culture that recognizes achievement. If you're passionate about helping others and thrive in fast-paced settings, Synchrony offers the perfect platform to showcase your skills.
Tanggung Jawab
- Handle inbound customer inquiries via phone, email, and digital channels
- Resolve account-related issues and payment processing concerns
- Process transactions with accuracy and adherence to compliance standards
- Document customer interactions and maintain detailed case records
- Meet performance metrics including call resolution times and quality scores
- Collaborate with team members to improve service processes
- Stay updated on product knowledge and policy changes
Kualifikasi
- High school diploma (Bachelor's degree preferred)
- Minimum 6 months customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with CRM systems and Microsoft Office
- Ability to work flexible schedules including weekends
- Basic computer literacy and typing skills (25 WPM+)