Deskripsi Pekerjaan
Elevate Your Career with a Premium Voice Account in Quezon City
Are you ready to take your career in the BPO industry to the next level? We are currently seeking highly motivated and professional individuals to join our Premium Voice Account team located in the heart of Centris, Quezon City. This is not just a job; it is a gateway to a rewarding career with one of the most reputable call center environments in the Philippines.
As a Customer Service Representative, you will be the voice of a prestigious brand, providing top-tier support to international clients. We pride ourselves on offering a supportive workspace that values excellence and promotes from within. Whether you are an experienced professional or a talented newcomer with excellent communication skills, we offer the training and tools necessary for your success.
Join us and enjoy a competitive salary package of ₱28,000 per month, alongside flexible work arrangements designed to support a healthy work-life balance. We believe in rewarding hard work, providing a clear path for professional development, and maintaining a culture where every team member feels valued. Our facility at Centris offers premium amenities and a strategic location accessible via major transport hubs, ensuring your commute is as stress-free as possible.
Tanggung Jawab
- Handle inbound and outbound calls professionally to address customer inquiries and concerns.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Identify and assess customers' needs to achieve high levels of satisfaction.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies consistently.
- Meet or exceed individual and team performance targets (KPIs).
- Take the extra mile to engage customers and resolve issues efficiently.
Kualifikasi
- Excellent verbal and written English communication skills are mandatory.
- At least a High School graduate (K-12) or equivalent; College graduates are encouraged to apply.
- Previous BPO experience is a significant advantage, but fresh graduates with high potential are welcome.
- Proficiency in computer navigation and multitasking across different platforms.
- Ability to work in a fast-paced environment and handle pressure effectively.
- Must be amenable to working in a shifting schedule, including nights, weekends, and holidays.
- Currently living within or willing to commute to Quezon City (Centris).