Deskripsi Pekerjaan
Join TTEC, a global leader in customer experience, and elevate your career as a Customer Service Representative for our prestigious retail account. In this dynamic role, you'll be the vital link between our clients and their customers, delivering exceptional support that drives satisfaction and loyalty. Reporting directly to a supportive team leader, you'll collaborate with talented professionals to optimize customer interactions and contribute to collective team success. This position offers a competitive monthly salary of PHP 27,000-31,000, comprehensive training, and clear pathways for career advancement within TTEC's award-winning environment.
We're seeking passionate individuals who thrive in fast-paced settings and are committed to turning every customer interaction into a positive experience. As a key member of our retail account team, you'll help shape brand perceptions while developing valuable skills in communication, problem-solving, and client relationship management. Discover why TTEC is consistently recognized as a top employer and take the next step in your professional journey with us.
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer issues efficiently while maintaining high service quality standards
- Document customer interactions accurately in CRM systems
- Collaborate with team members to achieve performance metrics
- Adhere to client-specific protocols and brand guidelines
- Proactively identify opportunities to enhance customer experience
- Participate in ongoing training and skill development programs
- Contribute to team success through knowledge sharing and collaboration
Kualifikasi
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Ability to work flexible schedules including evenings/weekends
- Basic computer literacy and typing proficiency
- Positive attitude with ability to handle pressure
- Willingness to learn new technologies and processes