Deskripsi Pekerjaan
Are you a people person with a passion for delivering exceptional service? Concentrix is currently seeking dynamic and motivated individuals to join our growing team in Davao as Customer Service Representatives for our Retail Account. In this role, you will be the voice of globally recognized brands, ensuring that every customer interaction is positive, efficient, and memorable.
At Concentrix, we pride ourselves on a culture that values innovation, diversity, and professional growth. We provide a supportive environment where your contributions are recognized and rewarded. If you are looking for a career that offers competitive compensation, exciting incentives, and a clear path for advancement, we want to hear from you!
As part of our retail support team, you will handle inquiries, resolve concerns, and provide product information to customers. We invest in your success through comprehensive training programs designed to sharpen your communication skills and product knowledge. Join us and take the next step in your career with a global leader in customer experience solutions.
Tanggung Jawab
- Provide high-quality customer support via phone, email, and chat for a major retail account.
- Assist customers with order tracking, product inquiries, returns, and account management.
- Maintain a high level of customer satisfaction by resolving issues promptly and professionally.
- Document customer interactions accurately in the CRM system.
- Collaborate with team members and supervisors to meet and exceed performance metrics (KPIs).
- Stay updated on new product releases, promotions, and store policies.
- Ensure compliance with all data privacy and security guidelines.
- Participate in regular coaching sessions to enhance service delivery and efficiency.
Kualifikasi
- Senior High School graduate or College level/graduate (no specific field required).
- Excellent communication skills in English (verbal and written).
- Strong problem-solving skills and the ability to multitask effectively.
- Proficient in navigating computer applications and web-based tools.
- Willing to work on shifting schedules, including weekends and holidays.
- Highly organized, reliable, and capable of working in a fast-paced environment.
- Previous customer service or retail experience is an advantage but not required.
- Must be based in or willing to work in Davao.