Deskripsi Pekerjaan
Are you looking for a career boost in the heart of Davao? Concentrix is currently hiring energetic and customer-focused individuals to join our expanding team for a premier Retail Account. We provide a world-class environment where your skills are recognized, and your growth is prioritized.
As a Customer Service Representative, you will be the voice of globally recognized brands, ensuring that every customer interaction is positive, efficient, and memorable. You will be supported by industry-leading training, a collaborative work culture, and competitive compensation packages including performance-based GCash incentives. If you are passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Tanggung Jawab
- Handle inbound customer inquiries via voice, chat, or email channels with professionalism.
- Provide accurate information regarding product details, order status, and retail policies.
- Resolve customer complaints and issues effectively to ensure high satisfaction scores (CSAT).
- Document customer interactions accurately in the company database for quality tracking.
- Collaborate with team leads to identify trends and improve service delivery standards.
- Meet and exceed daily key performance indicators (KPIs) related to call handling and service quality.
- Maintain a deep knowledge of the retail account's products and promotional offers.
Kualifikasi
- Completed at least Senior High School or equivalent (College undergraduates are encouraged to apply).
- Excellent verbal and written English communication skills.
- Strong problem-solving skills and the ability to multitask in a technical environment.
- Basic computer literacy and proficiency in navigating web applications.
- Ability to work in shifting schedules, including weekends and holidays.
- Positive attitude and a strong desire to provide excellent customer experiences.
- Previous BPO experience is an advantage but not required (freshers are welcome).