Deskripsi Pekerjaan
Are you a people-person looking to kickstart your career in a dynamic retail environment? Talent Outsourcing Channel Solutions is currently seeking a dedicated Customer Service Representative to join our growing team. In this pivotal role, you will serve as the first point of contact for our valued clients, ensuring that every interaction results in a positive customer experience.
We pride ourselves on delivering exceptional service. You will be responsible for managing incoming and outbound communications, resolving inquiries with empathy and efficiency, and collaborating with internal teams to streamline operations. If you are looking for a role that offers a competitive salary, career growth opportunities, and a supportive workplace culture, we encourage you to apply today.
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, or chat with a focus on resolution.
- Provide accurate and detailed information regarding products, services, and company policies.
- Process customer orders, returns, exchanges, and refunds efficiently and accurately.
- Address and resolve customer complaints and escalations while maintaining a professional demeanor.
- Update and maintain accurate customer records in the CRM database.
- Collaborate with the sales and inventory teams to ensure customer satisfaction and operational efficiency.
- Identify opportunities to upsell products or services based on customer needs.
Kualifikasi
- At least 1 year of experience in customer service or retail is preferred.
- Strong verbal communication skills in English.
- Ability to multi-task and manage time effectively in a fast-paced, high-volume environment.
- High school diploma or equivalent qualification.
- Proficient in using computer systems, CRM software, and MS Office applications.
- Strong problem-solving skills and a customer-centric mindset.
- Willingness to work on shifting schedules or weekends as required by business needs.