Deskripsi Pekerjaan
Join our dynamic team as a Customer Service Representative for a prestigious retail account! We're offering an exciting opportunity for experienced BPO professionals to provide exceptional customer service in a fast-paced retail environment. With our streamlined 1-day hiring process, you could start your new career as soon as tomorrow!
As a Customer Service Representative, you'll be the voice of our retail brand, handling customer inquiries, resolving issues, and ensuring a positive customer experience. This role offers competitive compensation ranging from ₱25,000 to ₱29,000 per month, with the potential for growth within the organization.
Our company values professionalism, empathy, and problem-solving skills. If you have at least 12 months of BPO experience and are passionate about delivering outstanding customer service, we encourage you to apply. Enjoy the benefits of a same-day job offer and take the next step in your customer service career with us.
Tanggung Jawab
- Handle incoming customer inquiries via phone, email, and chat channels
- Resolve customer complaints and issues in a timely and professional manner
- Process orders, returns, and exchanges according to company policies
- Provide accurate information about products, services, and promotions
- Document customer interactions and maintain detailed records
- Collaborate with team members to ensure consistent service quality
- Meet or exceed performance metrics including call handling time and customer satisfaction scores
- Continuously update knowledge of retail products and services
Kualifikasi
- Minimum of 12 months BPO experience in a customer service role
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities and customer focus
- Ability to work in a fast-paced environment and handle multiple tasks
- Basic computer literacy and familiarity with CRM systems
- Positive attitude and willingness to learn
- High school diploma or equivalent; college degree is a plus
- Must be able to work flexible hours including weekends and holidays if required