Deskripsi Pekerjaan
Start Your Career Journey with Concentrix!
Are you looking for a rewarding career in customer service? Concentrix, a global leader in customer experience (CX) solutions, is urgently hiring Customer Service Representatives (CSR) for a prestigious Retail Account at our premier site in SM CDO Downtown Premier, Cagayan de Oro.
As part of our dynamic team, you will be the friendly voice and key support for customers of a major retail brand. You will assist with product inquiries, order management, returns, and ensure every customer interaction is positive and memorable. This is your chance to join a world-class organization that invests in your growth.
What We Offer:
- Competitive Salary: Earn up to ₱20,000 per month!
- Exciting Perks: Win GCash prizes and enjoy performance incentives.
- Comprehensive Benefits: HMO coverage from day one, paid leaves, and retirement plan.
- Growth Opportunities: Clear career progression paths within Concentrix.
- Paid Training: We provide full training to set you up for success.
Why Work in SM CDO?
Our SM CDO site offers a modern, collaborative work environment in the heart of Cagayan de Oro. Enjoy easy access to transportation, dining, and shopping.
Don't miss this opportunity to build your future with a global industry leader. Apply now and take the first step toward a fulfilling career!
Tanggung Jawab
- Handle inbound calls and chats from customers regarding orders, payments, and product inquiries.
- Resolve customer issues efficiently by providing accurate information and solutions.
- Process transactions including order placement, cancellations, returns, and exchanges.
- Maintain detailed and accurate records of customer interactions in the company's CRM system.
- Upsell and cross-sell products and services to meet sales targets when applicable.
- Collaborate with team members and other departments to resolve complex customer concerns.
- Adhere to company policies and procedures while maintaining a high level of customer satisfaction.
- Meet or exceed quality assurance metrics and customer satisfaction scores.
Kualifikasi
- At least 18 years old.
- High School Graduate (old curriculum) or Senior High School Graduate.
- Excellent communication skills in English (both verbal and written).
- Willing to work onsite at SM CDO Downtown Premier, Cagayan de Oro.
- Open to shifting schedules, including nights, weekends, and holidays.
- Basic computer proficiency and familiarity with internet browsing.
- No prior BPO experience is required – fresh graduates and career changers are encouraged to apply!
- Must be a Filipino citizen or hold relevant work documentation.