Deskripsi Pekerjaan
About the Role
Join TTEC as a Customer Service Representative for our prestigious retail account in Cainta and become a vital part of our customer experience team. In this dynamic role, you'll directly report to the team leader while contributing to the success of both individual customers and the broader team objectives. We offer a competitive salary package of up to ₱31,000 per month, coupled with comprehensive training and career advancement opportunities. As the voice of our brand, you'll handle customer inquiries, resolve issues with empathy, and ensure every interaction exceeds expectations. This position is perfect for individuals passionate about delivering exceptional service and thriving in a fast-paced, collaborative environment.
Tanggung Jawab
- Deliver exceptional customer service across multiple channels (phone, email, chat)
- Resolve customer inquiries and complaints with professionalism and efficiency
- Document all interactions accurately in the CRM system
- Collaborate with team members to ensure consistent service quality
- Meet performance metrics including call handling time and satisfaction scores
- Continuously update product knowledge to provide accurate information
- Identify and escalate complex issues to appropriate team members
Kualifikasi
- High school diploma or equivalent; college graduates preferred
- Minimum 6 months customer service or call center experience
- Excellent communication skills in English and Filipino
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including weekends
- Proficient in computer systems and multitasking
- Positive attitude with resilience under pressure