Deskripsi Pekerjaan
Customer Service Representative (Retail Cashier) – Mitra10 Karawang
Mitra10 is a premier destination for home improvement and lifestyle needs in Indonesia. With a strong commitment to quality and customer satisfaction, we are seeking a dedicated and enthusiastic Customer Service Representative (Retail Cashier) to join our growing team in Karawang. As a vital member of our retail staff, you will contribute significantly to our mission of providing exceptional service to every customer who walks through our doors.
In this dynamic front-line role, you will be the face of Mitra10, ensuring every customer leaves our store with a memorable and positive experience. Your primary responsibilities will revolve around managing the checkout process with speed and accuracy while providing helpful information about our products and services. Beyond transactions, you will play a key role in maintaining the overall store environment and supporting your team members to achieve collective goals. We value our team members and heavily invest in their professional development, offering a supportive environment where you can build a rewarding long-term career in the retail industry.
Why Join Mitra10?
- Competitive Compensation: Earn a great monthly salary between IDR 5,000,000 and IDR 5,900,000.
- Career Advancement: We promote from within and offer structured training programs to help you grow professionally.
- Supportive Culture: Join a collaborative and friendly team that values your contributions and celebrates success together.
- Brand Strength: Work for a trusted national leader in the home improvement sector with a stable future.
If you are a customer-centric professional with a passion for retail and a drive to excel, we strongly encourage you to apply for this exciting career opportunity at Mitra10 Karawang. Take the next step in your professional journey with us!
Tanggung Jawab
- Operate the Point of Sale (POS) system accurately to process customer transactions efficiently.
- Provide warm, professional customer service, addressing inquiries and resolving complaints effectively.
- Maintain a clean, organized, and fully stocked checkout area to ensure a positive customer experience.
- Assist with inventory management tasks, including stock receiving, tagging, and display arrangement.
- Handle multiple forms of payment (cash, credit/debit cards, mobile payments) with high accuracy.
- Collaborate with the sales team to meet store targets and promote company programs (e.g., loyalty cards).
- Adhere strictly to company cash handling policies and security procedures to minimize discrepancies.
- Identify opportunities to upsell products or services to enhance customer satisfaction and sales.
Kualifikasi
- Minimum high school diploma (SMA/SMK) with a strong academic record.
- At least 1 year of experience in a retail cashier or customer service role is preferred.
- Excellent verbal and written communication skills in Indonesian (English is a plus).
- Strong numerical and computer literacy skills.
- High level of integrity, honesty, and attention to detail.
- Ability to work flexible hours, including weekends and public holidays.
- Customer-centric mindset with a proactive and positive attitude.
- Able to work well both independently and as part of a team.