Deskripsi Pekerjaan
Join TTEC's dynamic retail voice team as a Customer Service Representative and become the voice of our clients' brands! In this graveyard shift role, you'll deliver exceptional customer experiences by resolving inquiries, processing transactions, and building rapport with valued clients. Reporting directly to your team leader, you'll be instrumental in driving customer satisfaction and team success while working in a collaborative, fast-paced environment. This position offers competitive compensation up to ₱31,000 monthly, comprehensive training, and opportunities for career growth within a globally recognized company.
TTEC empowers you to make a tangible impact through meaningful customer interactions. You'll leverage advanced communication tools to efficiently address retail customer needs, maintain service quality standards, and contribute to continuous improvement initiatives. Our supportive culture celebrates achievements and provides pathways for professional development, making this ideal for motivated individuals seeking a rewarding career in customer experience.
Tanggung Jawab
- Handle inbound/outbound customer calls for retail accounts with professionalism and empathy
- Resolve product inquiries, order issues, and service complaints using CRM systems
- Meet/exceed performance metrics including call quality, resolution rates, and customer satisfaction scores
- Collaborate with team members and report to team leader for continuous improvement
- Maintain detailed call documentation and adhere to company policies/procedures
- Participate in ongoing training programs to enhance product knowledge and service skills
- Identify trends and escalate complex issues to appropriate stakeholders
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent communication skills in English and Filipino
- Previous customer service/call center experience advantageous
- Ability to work graveyard shift (10 PM - 7 AM) with strong time management
- Proficient in computer applications and multitasking in fast-paced environments
- Problem-solving skills with attention to detail and accuracy
- Customer-focused mindset with patience and resilience
- Willingness to undergo background checks and pre-employment screenings