Deskripsi Pekerjaan
Richbuild Industrial Sales Inc is looking for a proactive Customer Service Representative to join our growing team in Davao. In this role, you will be the first point of contact for our clients, delivering exceptional support and fostering positive relationships. We offer a competitive salary of ₱18,000–₱23,000 per month, plus opportunities for career advancement in a supportive, collaborative environment.
You will handle a variety of inquiries via phone, email, and chat, ensuring each interaction is handled efficiently and professionally. The ideal candidate thrives in a fast‑paced setting, possesses strong problem‑solving abilities, and enjoys helping others. This is a full‑time position with immediate start; we provide comprehensive onboarding so you can hit the ground running.
Why choose Richbuild? We believe in work‑life balance, provide continuous training, and celebrate team successes. If you are ready to advance your career in a dynamic company that values its employees, we want to hear from you!
Tanggung Jawab
- Respond promptly to customer inquiries via phone, email, and chat to ensure timely resolution.
- Maintain a deep understanding of the company's products and services to provide accurate information.
- Document interactions and update the customer database accurately, ensuring data integrity.
- Identify and escalate priority issues to the appropriate team members while managing customer expectations.
- Collaborate with sales, logistics, and technical support to resolve complex customer concerns.
- Meet or exceed performance metrics such as response time, satisfaction scores, and call handling efficiency.
- Participate in training sessions and contribute ideas to improve customer service processes.
Kualifikasi
- High school diploma or equivalent; vocational or college degree is a plus.
- Prior experience in a call centre or customer service role is advantageous but not required.
- Excellent verbal and written communication skills in English and Filipino.
- Strong listening skills and empathy to understand customer needs.
- Proficiency in basic computer applications (MS Office, email, and CRM software).
- Ability to work rotating schedules, including weekends and holidays, as needed.
- Detail‑oriented with a focus on accuracy and quality.
- Legal eligibility to work in the Philippines.