Deskripsi Pekerjaan
Join Private Advertiser's dynamic team in Davao City and become a vital part of our customer service revolution! We're seeking passionate Customer Service Representatives with sales acumen to deliver exceptional experiences while driving revenue growth. This role combines empathetic customer support with strategic account management, offering a competitive salary range of ₱20,000–₱30,000 monthly plus career advancement opportunities. You'll be the voice of our brand, resolving inquiries while identifying upsell opportunities in a fast-paced, supportive environment. Ideal candidates thrive in collaborative settings and possess the drive to exceed performance metrics. Apply now to join our mission of transforming customer interactions into lasting partnerships!
Tanggung Jawab
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Build and maintain strong client relationships through proactive communication
- Identify sales opportunities and promote relevant products/services
- Meet/exceed monthly sales targets and performance KPIs
- Document customer interactions and update CRM systems accurately
- Collaborate with team members to optimize service processes
- Resolve complex customer complaints with solution-oriented approaches
Kualifikasi
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or sales experience
- Excellent verbal/written communication skills in English
- Proficiency with CRM software and digital communication tools
- Strong problem-solving and negotiation abilities
- Ability to multitask in high-pressure environments
- Resident of Davao City or willingness to relocate