Deskripsi Pekerjaan
Are you a tech enthusiast with a passion for helping others? Teleperformance is seeking highly motivated individuals to join our dynamic team in Kuala Lumpur, supporting a world-class technology brand, Samsung. In this role, you will be the frontline representative, providing exceptional support, troubleshooting technical inquiries, and ensuring a seamless customer experience.
We offer a vibrant, multicultural work environment where professional growth is prioritized. Whether you are looking to kickstart your career in global customer service or seeking a stable role in a renowned multinational company, this is your opportunity to excel.
You will work with a diverse team of experts, utilizing state-of-the-art tools and resources to resolve complex queries. We provide comprehensive training to ensure you are well-equipped to handle high-volume interactions with confidence and empathy.
Tanggung Jawab
- Provide professional and efficient support to customers via phone, email, and live chat.
- Troubleshoot and resolve technical inquiries regarding Samsung consumer electronics and mobile devices.
- Maintain accurate records of customer interactions and service requests in the CRM system.
- Escalate complex technical issues to the appropriate department while ensuring follow-up.
- Adhere to quality assurance standards and key performance indicators (KPIs).
- Contribute to a positive team environment and assist in knowledge sharing.
- Keep up-to-date with product updates, features, and troubleshooting protocols.
Kualifikasi
- Minimum SPM/Diploma/Degree in any field.
- Excellent verbal and written communication skills in English (proficiency in local languages is an added advantage).
- Strong customer-centric mindset with a passion for problem-solving.
- Ability to work on a rotational shift basis, including weekends and public holidays.
- Basic technical knowledge of smartphones and home appliances is highly preferred.
- Proficiency in navigating multiple software applications simultaneously.
- Ability to remain calm and composed in high-pressure situations.