Deskripsi Pekerjaan
Are you a detail-oriented professional who thrives in a fast-paced environment? ClearDesk is looking for a dedicated Customer Service Representative – Scheduler to join our remote team. In this role, you will be the heartbeat of our home care operations, ensuring that caregivers and clients are perfectly aligned.
You won't just be managing a calendar; you will be solving real-time problems, fostering peace of mind for families, and providing critical support to caregivers. This is a 100% permanent work-from-home position, offering you the flexibility to build your career from the comfort of your own home while making a tangible impact on the lives of others.
We are seeking high-energy individuals with excellent communication skills and a passion for service excellence. If you are tech-savvy, empathetic, and organized, we want to hear from you.
Tanggung Jawab
- Manage and maintain complex scheduling for home care caregivers across multiple time zones.
- Communicate professionally with clients and caregivers via phone, email, and internal messaging platforms.
- Proactively resolve scheduling conflicts and emergency service gaps with speed and accuracy.
- Document all interactions and schedule changes meticulously in our CRM/scheduling software.
- Monitor attendance and provide real-time updates to relevant stakeholders.
- Handle incoming service inquiries with empathy and efficiency.
- Collaborate with the operations team to optimize scheduling workflows and improve response times.
Kualifikasi
- At least 2 years of experience in Customer Service, Appointment Scheduling, or Dispatching.
- Exceptional verbal and written communication skills in English.
- Proven ability to remain calm and professional under pressure.
- Strong computer literacy and experience with scheduling software or CRM tools.
- A stable home office setup with high-speed internet connection.
- Ability to work independently with minimal supervision in a remote environment.
- Strong time management skills with a high degree of attention to detail.