Deskripsi Pekerjaan
Are you a tech-savvy communicator looking to kickstart your career with a global leader? Concentrix is hiring talented individuals to join our high-performing Search Engine Support team in Cebu City. In this role, you will act as a bridge between users and cutting-edge search technologies, ensuring a seamless experience for a global user base.
We are looking for 'CS Rockstars' who are passionate about problem-solving, digital trends, and delivering top-tier customer satisfaction. At Concentrix, we prioritize your professional growth, offering a dynamic work environment, industry-leading training, and a culture that celebrates diversity and innovation. If you thrive in a fast-paced setting and have a knack for navigating digital tools, we want to hear from you!
Tanggung Jawab
- Provide high-quality technical and account support via chat, email, or phone.
- Troubleshoot search-related inquiries and account issues for global users.
- Maintain high levels of customer satisfaction through professional and empathetic communication.
- Navigate multiple software platforms simultaneously to resolve user concerns efficiently.
- Adhere to quality assurance standards and data privacy protocols.
- Collaborate with team leads to identify trends and improve service processes.
- Achieve daily and monthly performance metrics and KPIs.
Kualifikasi
- Completed at least 2 years of college education or Senior High School graduate with relevant experience.
- Excellent English communication skills (both written and verbal).
- Strong familiarity with search engines, web browsing, and general digital tools.
- Proven ability to adapt to new software and complex troubleshooting workflows.
- Strong problem-solving skills and attention to detail.
- Willingness to work in rotating shifts, including weekends and holidays.
- Must be able to work on-site at our JCenter Cebu facility.