Deskripsi Pekerjaan
Join PERSOL as a Customer Service Representative in our dynamic service centre! This contract position offers an exciting opportunity to work with a leading human resources company while delivering exceptional customer experiences. Located in Woodlands, you'll be the first point of contact for customers, resolving inquiries with professionalism and efficiency. The role runs from 19 May to 30 June 2026, providing valuable hands-on experience in a fast-paced environment. PERSOL offers competitive compensation at $2,580 monthly, making this an ideal opportunity for individuals seeking short-term contract work with a reputable employer. You'll gain exposure to customer service best practices while contributing to our mission of connecting talent with opportunity.
Tanggung Jawab
- Handle customer inquiries via phone, email, and in-person at the service centre
- Resolve customer issues efficiently and escalate when necessary
- Process transactions and update customer information accurately
- Provide detailed product/service information and policy guidance
- Collaborate with team members to ensure seamless service delivery
- Maintain detailed records of customer interactions and transactions
- Meet performance targets and quality standards
Kualifikasi
- High school diploma or equivalent; additional education preferred
- Previous customer service or call centre experience beneficial
- Excellent verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work efficiently in a fast-paced environment
- Basic computer proficiency with MS Office applications
- Positive attitude and willingness to learn new processes