Deskripsi Pekerjaan
Are you looking for a stable career in the heart of Mandaluyong? We are currently seeking dedicated and enthusiastic Customer Service Representatives to join our high-performing team located near SM Megamall. This is an incredible opportunity for individuals who are passionate about helping people and want to work in a supportive, collaborative environment that values personal and professional development.
As a key member of our customer support unit, you will be the primary point of contact for our valued clients, ensuring their inquiries are handled with the highest level of professionalism and care. We understand that the daily commute in Metro Manila can be challenging, which is why we offer a unique Free Ride shuttle service to ensure our employees arrive safely and comfortably. Beyond the competitive salary of up to ₱23,000, we provide a comprehensive benefits package including health insurance, performance incentives, and clear pathways for career advancement.
Our team culture is built on mutual respect and teamwork. We believe in empowering our employees with the tools they need to succeed, providing continuous training and a workplace where your voice is heard. Whether you are an experienced BPO professional or looking to start your career in the customer service industry, we offer the stability and growth you need to thrive in today's competitive market.
Tanggung Jawab
- Manage large volumes of incoming customer inquiries via phone, email, and chat with professionalism.
- Identify and assess customers' needs to achieve high levels of satisfaction and first-call resolution.
- Provide accurate, valid, and complete information by using the right tools and methods provided.
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
- Keep detailed records of customer interactions, process customer accounts, and file documents appropriately.
- Follow communication procedures, guidelines, and policies to maintain brand consistency.
- Collaborate with team members and supervisors to improve overall service quality and workflow efficiency.
- Meet personal and team qualitative and quantitative targets (KPIs) consistently.
Kualifikasi
- At least a High School Graduate; College undergraduates or fresh graduates are highly encouraged to apply.
- Excellent verbal and written communication skills in English and Filipino.
- Strong active listening skills and the ability to handle stressful situations with empathy.
- Basic computer literacy and familiarity with CRM systems and practices.
- Willingness to work in a shifting schedule, including nights, weekends, and holidays.
- Proven ability to multi-task, prioritize, and manage time effectively.
- Residing within or willing to commute to Mandaluyong City (SM Megamall area).
- Previous experience in a call center or customer service role is a plus but not required.