Deskripsi Pekerjaan
Are you ready to ignite your career with a global leader in customer experience? Concentrix is officially hiring for our Spark Cubao site! We are looking for passionate, driven, and communication-savvy individuals to join our award-winning team as Customer Service Representatives.
At Concentrix, we don't just offer jobs; we offer long-term career paths. By joining our Spark Cubao hub, you will be part of a vibrant community that values innovation, diversity, and excellence. This role is perfect for those who thrive in a fast-paced environment and are eager to provide world-class support to international clientele. With a competitive monthly salary of up to PHP 32,000, plus performance-based incentives, this is the perfect opportunity to elevate your professional standing in the BPO industry.
We provide comprehensive training, state-of-the-art facilities, and a supportive management team dedicated to your growth. Whether you are a seasoned professional or looking to start your career journey, Concentrix offers the stability and resources of a Fortune 500 company right in the heart of Quezon City. Don't miss out on the chance to work with the best in the business. Apply now and see why thousands of Filipinos choose Concentrix as their employer of choice!
Tanggung Jawab
- Handle inbound and outbound customer inquiries via phone, email, and chat with professional etiquette.
- Provide accurate and complete information to customers by using the right tools and data resources.
- Resolve product or service problems by clarifying the customer's complaint and determining the cause of the problem.
- Maintain high levels of customer satisfaction (CSAT) by providing empathetic and efficient support.
- Record detailed summaries of customer interactions within the CRM platform.
- Meet or exceed individual and team key performance indicators (KPIs) including Average Handling Time and Quality Scores.
- Collaborate with team leads and peers to identify process improvements and enhance service delivery.
Kualifikasi
- At least a Senior High School graduate or has completed 2 years in College.
- Excellent verbal and written English communication skills.
- Basic computer literacy and the ability to navigate multiple windows simultaneously.
- Strong problem-solving skills and the ability to think critically under pressure.
- Amenable to working on shifting schedules, including graveyard shifts, weekends, and holidays.
- Must be willing to work on-site at our Spark Cubao location.
- Previous experience in a BPO or customer-facing role is an advantage but not required for fresh graduates with high potential.