Deskripsi Pekerjaan
Are you a fan of binge-watching your favorite series and movies? Turn your passion into a rewarding career! Concentrix is looking for high-energy, customer-centric professionals to join our premium streaming service account at our UP Ayala Technohub site. As a key member of our support team, you will be the voice of a global entertainment brand, helping subscribers navigate their accounts, troubleshoot technical playback issues, and ensure a world-class viewing experience.
We value our people as much as our customers. By joining our team, you’ll enjoy a competitive salary package, health benefits, and exclusive perks like free Grab rides to ensure your commute is stress-free. Whether you are a fresh graduate or an experienced BPO professional, we offer a supportive environment, continuous training, and clear pathways for career advancement within our global network.
Tanggung Jawab
- Provide exceptional customer support via chat, email, or phone for a leading global streaming platform.
- Assist users with account management, subscription billing, and profile customization.
- Troubleshoot technical issues related to app streaming, device compatibility, and connectivity.
- Maintain high levels of customer satisfaction (CSAT) by providing accurate and timely resolutions.
- Document all customer interactions accurately in our CRM system.
- Collaborate with team leads and peers to share insights and improve service delivery.
- Adhere to security and data privacy policies while handling customer information.
Kualifikasi
- At least Senior High School graduate or completed at least 2 years in college.
- Excellent communication skills in English (verbal and written).
- Passionate about entertainment and familiar with various streaming devices (Smart TVs, consoles, mobile).
- Tech-savvy with the ability to troubleshoot common software and network issues.
- Ability to work in shifting schedules, including weekends and holidays.
- Highly adaptable, patient, and capable of maintaining a professional demeanor under pressure.
- Fresh graduates are welcome to apply; previous BPO experience is a plus!