Deskripsi Pekerjaan
Are you a tech-savvy professional with a passion for helping others? Concentrix is looking for dynamic and motivated Customer Service Representatives to join our elite team at our San Lazaro site. In this role, you will be the primary point of contact for customers seeking technical assistance, utilizing cutting-edge technology and world-class support systems.
We believe that our people are our greatest asset. That’s why we invest heavily in your professional growth through top-tier training, continuous upskilling, and a supportive environment designed to help you excel. If you are ready to kickstart a rewarding career in the Information & Communication Technology sector with a global leader, we want to hear from you!
Tanggung Jawab
- Provide professional and efficient technical support via phone, email, and chat channels.
- Troubleshoot and resolve technical issues for customers using proprietary diagnostic tools.
- Document customer interactions accurately within our CRM system.
- Educate customers on product features and tech-driven solutions to enhance their user experience.
- Collaborate with internal teams to escalate complex technical concerns appropriately.
- Maintain high levels of customer satisfaction and meet key performance indicators (KPIs).
- Participate in ongoing training sessions to stay updated on new products and technical advancements.
Kualifikasi
- At least Senior High School graduate (or equivalent).
- Strong communication skills in English, both verbal and written.
- Basic troubleshooting knowledge or genuine interest in technology.
- Ability to multitask and adapt to a fast-paced work environment.
- Customer-centric mindset with excellent problem-solving abilities.
- Willingness to work in a shifting schedule (including weekends/holidays).
- Previous BPO experience is a plus, but highly motivated fresh graduates are encouraged to apply.