Deskripsi Pekerjaan
Are you a communication expert looking for a stable career in Cagayan de Oro? Nezda Technologies is currently hiring highly motivated Customer Service Representatives for our premier Telecommunications account. In this role, you will be the voice of our brand, helping customers resolve technical concerns, billing inquiries, and account management requests while delivering top-tier service.
We offer a vibrant, professional onsite work environment where your growth is our priority. We are looking for candidates who can thrive in a fast-paced setting and are ready to jumpstart their careers immediately.
Tanggung Jawab
- Manage inbound customer inquiries via phone, email, or chat with a professional and empathetic tone.
- Resolve customer issues related to telecommunications services, including technical troubleshooting and account billing.
- Maintain accurate records of customer interactions and transactions in the company database.
- Meet and exceed monthly performance metrics, including Average Handle Time (AHT) and Customer Satisfaction (CSAT) scores.
- Collaborate with team leads and peers to identify opportunities for service improvement.
- Ensure compliance with company data privacy and security policies at all times.
- Provide expert product knowledge to assist customers in selecting the right plans or services.
Kualifikasi
- Educational attainment: At least Senior High School graduate or completed at least 2 years in college.
- Strong communication skills in English, both verbal and written.
- Prior experience in a BPO or Telco account is an advantage but not required (Fresh graduates are welcome).
- Ability to work in an onsite, shifting schedule environment.
- Strong problem-solving skills and patience in handling difficult customer situations.
- Basic computer literacy and proficiency in navigating multiple software applications.
- Ability to start immediately.