Deskripsi Pekerjaan
Join Foundever's dynamic Telco team and launch your customer service career with an exceptional relocation package! We're seeking passionate Customer Service Representatives to handle inbound inquiries for our premier telecommunications clients. This role offers competitive compensation (up to ₱21K monthly), comprehensive training, and opportunities for career advancement within a globally recognized BPO leader. As a key member of our Telco account, you'll resolve billing inquiries, troubleshoot technical issues, and deliver exceptional customer experiences through multiple channels. Our supportive environment includes performance-based incentives, health benefits, and a relocation assistance program for qualified candidates outside Ormoc City. If you're a problem-solver with excellent communication skills and thrive in fast-paced settings, this is your chance to grow professionally while making a tangible impact in the telecommunications sector.
Tanggung Jawab
- Handle inbound/outbound customer inquiries for telecommunications services via phone, email, and chat
- Resolve billing discrepancies and technical issues while maintaining customer satisfaction metrics
- Process service upgrades, plan changes, and new account activations
- Document customer interactions accurately in CRM systems
- Meet performance targets including call handling time and first-contact resolution
- Collaborate with technical teams to resolve complex network/service issues
- Participate in continuous training on product updates and service protocols
Kualifikasi
- High school diploma or equivalent (college graduates preferred)
- Excellent English communication skills (written and verbal)
- Minimum 6 months customer service experience (BPO/call center background advantageous)
- Proficient in basic computer applications and CRM platforms
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including weekends and holidays
- Willingness to relocate to Ormoc City with relocation package eligibility
- Positive attitude with customer-centric approach