Deskripsi Pekerjaan
Are you ready to take the next step in your career with a global leader in customer experience? Foundever is hiring Customer Service Representatives to join our high-performing Telco account in Ormoc City, Leyte. We are looking for passionate individuals who are dedicated to delivering world-class service to our international clients.
As part of our team, you will enjoy a stable career, professional development opportunities, and the benefit of a comprehensive relocation package designed to support your move and transition. Whether you are an experienced BPO professional or a high-potential applicant looking to start your career in the telecommunications sector, Foundever provides the training and environment you need to thrive. Join a company that values its people and promotes a culture of inclusion, growth, and excellence.
Tanggung Jawab
- Manage inbound customer inquiries via voice, email, or chat channels efficiently.
- Provide accurate and timely information regarding telecommunications products, services, and billing.
- Resolve customer complaints or technical issues with a focus on first-call resolution.
- Maintain high levels of customer satisfaction (CSAT) by delivering empathetic and professional service.
- Document customer interactions accurately in the CRM database.
- Collaborate with team leads and peers to improve service delivery and workflow processes.
- Stay updated on product knowledge and policy changes to ensure consistent service quality.
Kualifikasi
- Completion of at least 2 years in college or equivalent experience (Senior High School graduates are encouraged to apply).
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and the ability to multitask in a fast-paced environment.
- Basic technical proficiency and familiarity with computer navigation.
- Customer-centric mindset with a high degree of patience and empathy.
- Willingness to work on shifting schedules, including weekends and holidays.
- Ability to relocate to the designated work site in Ormoc City.