Deskripsi Pekerjaan
Join TTEC, a global leader in customer experience solutions, and grow your career right here in Iloilo City! We are seeking enthusiastic, customer-focused individuals to join our prestigious Telco Voice Account team and deliver exceptional service to one of the world's leading telecommunications brands.
As a Customer Service Representative, you will be the friendly, professional voice of our client, providing top-tier support, answering inquiries, and resolving issues with ease and empathy. Your day-to-day will involve handling inbound calls from customers regarding everything from billing and account management to technical support and service upgrades. You'll report directly to an inspiring team leader who is dedicated to your professional growth and success.
This is more than just a job—it's the start of a rewarding career path. At TTEC, your contributions directly impact the success of the customer experience and the overall success of the team. We believe in promoting from within and investing in our people. You will have access to continuous learning and development programs designed to sharpen your skills and accelerate your career progression.
What We Offer:
- Competitive compensation package: PHP 27,300 - PHP 36,700 per month
- Comprehensive paid training and continuous coaching from industry experts
- Exciting career growth opportunities in a global company with a strong presence in the Philippines
- Full-time, stable employment with a great, inclusive company culture
- Healthcare benefits (HMO) and other performance-based perks
- A vibrant, supportive, and highly collaborative work environment in Iloilo City
- Employee wellness programs and engagement activities
Why Join TTEC:
At TTEC, we are passionate about delivering exceptional customer experiences. We are looking for individuals who share this passion and are eager to make a difference. By joining our team in Iloilo, you are not just taking a job; you are embarking on a career where your voice is heard, your ideas are valued, and your hard work is rewarded. If you have a passion for helping others, a drive to excel, and a desire to be part of a dynamic, high-performing team, we want to hear from you!
Take the next step in your professional journey. Grow with TTEC in Iloilo. Apply now!
Tanggung Jawab
- Handle inbound customer calls professionally, addressing inquiries related to telco services (billing, technical support, account updates).
- Provide accurate, valid, and complete information by using the right methods and tools.
- Resolve customer complaints and issues efficiently, ensuring a positive and seamless customer experience.
- Identify and escalate priority issues to the appropriate internal teams when necessary.
- Document all customer interactions and transactions thoroughly in the CRM system.
- Meet or exceed established key performance indicators (KPIs) such as customer satisfaction scores, average handling time, and quality assurance compliance.
- Participate in ongoing training and development sessions to enhance product knowledge and soft skills.
- Contribute to a positive team culture by collaborating with peers and actively supporting team goals.
Kualifikasi
- At least a Senior High School Graduate or equivalent; Associate's or Bachelor's Degree is an advantage.
- Excellent verbal and written communication skills in English.
- At least 6 months of experience in a BPO or call center environment is highly preferred but not required—fresh graduates and career shifters are welcome to apply!
- Comfortable working in a shifting schedule, including nights, weekends, and holidays.
- Strong problem-solving skills and the ability to think on your feet.
- Customer service oriented with a genuine passion for helping others.
- Must be willing to work on-site in Iloilo City.
- Basic computer navigation and typing skills.